Privacy Policy

At Chairly Shop, we value your privacy as much as we value the craftsmanship in our handpicked collection of armless chairs, benches, club chairs, and other distinctive seating. This Privacy Policy explains how we collect, use, and protect your personal information when you visit chairlyshop.com or make a purchase from our global store (excluding certain Asian and remote regions).

1. Information We Collect

To provide you with our exceptional service, we may collect:

• Personal Details: Name, email address, phone number, and shipping/billing address when you place an order
• Payment Information: Credit card details processed securely through our PCI-compliant partners (Visa, MasterCard, JCB, PayPal)
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Correspondence with our Chester-based team via email or other channels

2. How We Use Your Information

Like the careful selection of our mid-century to contemporary chairs, we handle your data with precision:

• Process your orders for armless chairs, wicker pieces, or other seating
• Provide customer support as responsive as our rocking chairs
• Improve your shopping experience through website optimization
• Send order confirmations and shipping notifications (marketing communications only with your consent)
• Prevent fraud and enhance security with 24-hour monitoring

3. Data Sharing & Disclosure

We maintain the discretion used in curating our collection when sharing your information:

• Service Providers: Trusted partners for payment processing (Visa/MasterCard/JCB/PayPal), shipping, and IT services
• Legal Requirements: When necessary to comply with laws or protect our rights
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties.

4. Data Storage & Security

Your data is protected with the same care we apply to selecting our chairs:

• Bank-level 256-bit SSL encryption for all transactions
• Payment details are not stored on our systems after processing
• Regular security audits to maintain PCI DSS compliance
• Data stored on secure servers with limited access

While we implement robust measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request data portability where applicable

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies – small files that help us provide a seamless browsing experience, much like the smooth lines of our club chairs:

• Essential Cookies: Necessary for site functionality and checkout process
• Analytical Cookies: Help us understand how customers interact with our site
• Marketing Cookies: Used with consent to show relevant ads (if applicable)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding certain regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy periodically, just as we refresh our collection with new distinctive seating options. Significant changes will be notified through our website or email.

Thank you for trusting Chairly Shop with both your distinctive seating needs and your personal information. We’re committed to maintaining that trust with the same dedication we apply to selecting every chair in our collection.