Term and Conditions

Welcome to Chairly Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our carefully curated collection of armless chairs, benches, club chairs, rocking chairs, and wicker chairs.

1. Our Customers

Chairly Shop serves discerning customers who appreciate:

• Meticulously crafted seating furniture
• Timeless designs that blend form and function
• Exceptional service with attention to detail
• Quality materials and artisanal craftsmanship

2. Website Use

2.1 Access and Accounts

You may access most areas of our website without registration. Certain features may require account creation where you must provide accurate information.

2.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2.3 Acceptable Use

You must not:

• Use our website in any way that causes damage or impairs accessibility
• Engage in any data mining or similar extraction activities
• Use our website for any unlawful or fraudulent purpose

3. Products and Services

3.1 Product Descriptions

We take great care to accurately describe our products. However, slight variations in colour or texture may occur due to:

• Natural materials used in wicker and wooden items
• Handcrafted elements in our rocking and club chairs
• Monitor display differences

3.2 Custom Items

Certain handmade wicker chairs may have unique characteristics that differ slightly from product images. These variations are not defects but evidence of artisanal craftsmanship.

4. Ordering and Payment

4.1 Placing Orders

By placing an order, you:

• Offer to purchase at the stated price
• Confirm all information provided is accurate
• Accept these Terms and Conditions

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at the time of order confirmation.

5. Shipping and Delivery

5.1 Processing Time

We process orders within 1-2 business days. You will receive a confirmation email with tracking information upon dispatch.

5.2 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL or FedEx delivery within 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS within 15-25 business days after dispatch

5.3 Delivery Areas

We ship to most regions except:

• Certain remote areas
• Parts of Asia (please contact us for specific restrictions)

5.4 Delivery Issues

You must:

• Inspect items immediately upon delivery
• Report any damage within 48 hours with photographic evidence
• Ensure someone is available to receive large items

6. Returns and Refunds

6.1 Returns Policy

We accept returns within 15 days of delivery for most items if:

• Item is unused and in original condition
• Original packaging is intact
• Proof of purchase is provided

6.2 Exceptions

The following have special requirements:

• Wicker chairs: Custom/handmade items cannot be returned unless damaged in transit
• Rocking chairs: Must be returned with original protective packaging for movement-sensitive components

6.3 Return Process

1. Contact us within 15 days at [email protected] with order details
2. Our team will respond within 24 hours with instructions
3. Repackage item securely with all accessories
4. Return using provided label or your preferred tracked method

6.4 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable for change-of-mind returns.

7. Liability

7.1 Product Use

Our products are designed for domestic use. We are not liable for:

• Improper use or assembly
• Modifications made after purchase
• Normal wear and tear

7.2 Website Availability

We strive to maintain continuous website access but are not liable for temporary unavailability due to technical issues beyond our control.

7.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the relevant item(s).

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

8.3 Contact Us

For questions about these terms:

Chairly Shop
43 Brook St
Chester, GB CH5O 6IT
Email: [email protected]